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Empower high-performing teams with AI-powered Jira Service Management

Talk to a Certified Atlassian Specialist Today

Let’s explore how we can optimise your Jira Service Management setup - faster delivery, better workflows, and smarter automation.

  • Customer Service

  • IT Support

  • Employee Support

  • Custom Development

Deliver Exceptional Support, Faster

Simplify ITSM with Jira Service Management – top-rated IT help desk software for faster ticket resolution, SLA tracking, and seamless team collaboration.

Empower IT Teams, Reduce Downtime

Streamline IT operations with intelligent ticketing, automation, and SLA management. Resolve incidents faster with smart workflows and proactive alerts, keeping systems running smoothly. Gain visibility across your tech stack and deliver reliable support at scale.

Boost Employee Productivity with Smarter Support

Provide employees with quick access to help through intuitive self-service and automated request handling. Eliminate bottlenecks and ensure internal teams get what they need to stay productive. Improve satisfaction with consistent, personalised support experiences.

Tailor Jira Service Management to Your Needs

Build custom workflows and support experiences designed for your organisation. Integrate with internal tools and data sources to deliver flexible, scalable solutions that adapt as your business evolves. Ideal for teams with complex or non-standard requirements.

JSM Pain points

"Our Atlassian clients have seen incredible results with Corptec: average 50% reduction in time spent on manual tasks, a 5x–10x ROI within the first year, and 30% faster project completion."

"Corptec proved to be an invaluable partner in helping us overcome the challenges we faced in implementing a customer-centric approach ITSM. Their hands-on approach and expertise in agile methodologies delivered exceptional results. With their guidance, professionalism, and deep understanding of our needs, we achieved a streamlined SAFe issue hierarchy, enhanced reporting capabilities, and improved operational efficiency."

 

42%

ROI gained from Jira Service Management best practice setup

50

hours saved per week with automation intelligence

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Solutions Tailored for Your Industry

We provide customised Atlassian industry-specific solutions to meet the unique needs of your business.

  • Professional Services (2)
  • Non-Profit
  • Finance and Banking (2)
  • Government
  • Healthcare (2)
  • E-commerce & Retail

Work with a trusted Atlassian Gold Solution Partner

"Corptec demonstrated strong knowledge of Jira. They collaborated with me to define system behaviour, then implementation went smoothly. Would be happy to work with them again."

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CTO Ben Goodman

“The Corptec project team worked cohesively to achieve a product that suited the business, considered Atlassian best practices, and was aesthetically pleasing. The service and support we received had no limits. We look forward to working with the team again. ”

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Knowledge & Compliance Manager Jazz Murgic

“Corptec's Atlassian consultants helped us establish repeatable processes that have significantly improved the speed and agility of our PI planning and project delivery.”

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Head of Technology Anthony Symons
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Get Expert Help Today

Let’s transform your ITSM with tailored Atlassian solutions. Contact us today to get started.